Policies

Refunds

Once we receive and inspect your return, we'll process your refund within 4 business days. Refunds appear on your statement within 1-2 billing cycles depending on your bank. You'll receive an email confirmation when processed.

Defective or Damaged Items

If you receive a defective or damaged piece, contact us immediately. We'll arrange for a replacement or full refund at no cost to you, including return shipping.

Information We Collect

When you use our services, we may collect:

• Contact Information: Name, email address, phone number, shipping address
• Payment Information: Billing details (processed securely through our payment providers)
• Usage Data: IP address, browser type, pages visited, time spent on site
• Communication: Messages sent through contact forms or WhatsApp

How We Use Your Information

• • Process orders and deliver your purchases
• • Communicate with you about orders, custom commissions, and inquiries
• • Improve our services through analytics and feedback
• • Send updates about new collections (only if you opt-in)
• • Comply with legal obligations and prevent fraud

Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

You have the right to:

• • Access the personal data we hold about you
• • Request correction of inaccurate data
• • Request deletion of your data
• • Opt-out of marketing communications
• • Object to data processing in certain circumstances

To exercise these rights, contact us at aralphayajewellery@gmail.com

Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings.

Third-Party Services

We may use third-party services (payment processors, analytics tools) that collect and process data according to their own privacy policies. We are not responsible for their practices.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

About Us

AR Alphaya Jewellery is a sole proprietorship operating in Sri Lanka, specializing in bespoke and handcrafted jewelry with Sri Lankan gemstones and recycled gold.

Product Information

We strive to display accurate product colors, specifications, and details. However, actual colors may vary due to screen settings. All products are subject to availability and prices may change without notice.

Orders & Payment

• • We accept Visa, Mastercard, American Express, and bank transfers
• • All prices are in Sri Lankan Rupees (LKR) unless otherwise stated
• • Payment is required before work begins on custom pieces
• • We reserve the right to refuse or cancel any order
• • For custom commissions, a 50% deposit is typically required

Custom Commissions

Custom-made pieces typically take 4-6 weeks from design approval to delivery. Timelines may vary based on complexity and gemstone sourcing. We'll keep you updated throughout the process.

Intellectual Property

All content on this website—including designs, photographs, text, and logos—is owned by AR Alphaya Jewellery and protected by copyright. You may not reproduce or use our content without written permission.

Prohibited Activities

You may not:

• • Use our services for illegal purposes
• • Attempt to gain unauthorized access to our systems
• • Make fraudulent purchases
• • Copy or reproduce our designs without permission
• • Harass or abuse our staff

Limitation of Liability

Our services are provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of our services.

Governing Law

These terms are governed by the laws of Sri Lanka. Any disputes will be resolved in the courts of Sri Lanka.

Changes to Terms

We may update these terms from time to time. We'll notify you of significant changes via email or a notice on our website. Continued use of our services after changes constitutes acceptance.