Policies
Policies Overview
defined standards for craftsmanship,
service, and data integrity.
We want you to be completely satisfied with your purchase. If you're not happy with your piece for any reason, you may return it for a refund within 7 days of receipt.
Eligible for Return
- • Items in new, unworn condition
- • Original packaging included
- • All tags and labels attached
- • Returned within 7 days of delivery
Exclusions
- • Personalized or engraved pieces
- • Custom-made commissions
- • Pierced earrings (hygiene reasons)
- • Items showing signs of wear
Initiate
Contact us via email or WhatsApp to start your return.
Package
Secure the piece in its original packaging with proof of purchase.
Ship
Send to our Kandy atelier using a trackable courier service.
Refund
Once inspected, your refund is processed within 4 business days.
Your privacy is paramount. We collect only essential information—contact details, secure payment data, and website usage—to provide a seamless atelier experience. We never sell your data; it is used exclusively to craft, deliver, and communicate about your unique pieces. For a full data audit, contact our concierge.
Request Data ReviewBy using our services, you agree to our artisan-focused terms. All prices are in LKR, and custom commissions typically require a 50% deposit before bench work begins. Our lead times of 4–6 weeks are estimates based on the meticulous nature of handcrafted jewelry. All designs remain the intellectual property of AR Alphaya Jewellery.
Governing Law: Sri Lanka