Policies
Policies Overview
standards for quality, service,
and your privacy.
We want you to be completely satisfied with your purchase. If you're not happy with your piece for any reason, you may return it for a refund within 7 days of receipt.
Eligible for Return
- • Items in new, unworn condition
- • Original packaging included
- • All tags and labels attached
- • Returned within 7 days of delivery
Exclusions
- • Personalized or engraved pieces
- • Custom-made orders
- • Pierced earrings (hygiene reasons)
- • Items showing signs of wear
Initiate
Contact us via email or WhatsApp to start your return.
Package
Secure the piece in its original packaging with proof of purchase.
Ship
Send to our Kandy workshop using a trackable courier service.
Refund
Once inspected, your refund is processed within 4 business days.
Your privacy matters. We collect only what's needed — contact details, secure payment data, and website usage — to provide a smooth shopping experience. We never sell your data. It is used only to create, deliver, and communicate about your order. For a data request, contact our support team.
Request Data ReviewBy using our services, you agree to our terms. All prices are in LKR, and custom orders typically require a 50% deposit before work begins. Our lead times of 4–6 weeks are estimates based on the time needed for handcrafted jewelry. All designs remain the intellectual property of AR Alphaya Jewellery.
Governing Law: Sri Lanka